FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What is MyPocketGamer?
A: MyPocketGamer is a portable gaming console that lets you enjoy over 20,000 classic games from legendary systems like PlayStation 1, Nintendo 64, Game Boy, and more—all in the palm of your hand.
Q: What’s the difference between MyPocketGamer PRO and MyPocketGamer Lite?
A: MyPocketGamer Lite offers the same incredible gaming experience in a more compact and budget-friendly package. Both models deliver smooth performance, a bright display, and thousands of retro games.
Q: Do I need to install games myself?
A: No, MyPocketGamer comes preloaded with thousands of games, so you can start playing right out of the box!
Product & Features
Q: How long does the battery last?
A: MyPocketGamer features a long-lasting battery that provides up to 6-8 hours of continuous gameplay on a single charge.
Q: Does MyPocketGamer support multiplayer gaming?
A: Yes! You can connect via Bluetooth or use a wired controller (for supported games) to enjoy multiplayer action.
Q: What display quality does MyPocketGamer offer?
A: Our high-resolution bright LCD screen ensures clear and vibrant visuals, even in outdoor settings.
Q: Does MyPocketGamer have built-in speakers?
A: Yes, it comes with dual stereo speakers for an immersive gaming experience. You can also use headphones via the 3.5mm jack.
Ordering & Shipping
Q: How long does shipping take?
A: We offer fast worldwide shipping. Delivery times vary by location:
- USA & Canada: 5-10 business days
- Europe: 7-14 business days
- Other countries: 10-20 business days
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email to monitor your package's journey.
Q: Do you offer international shipping?
A: Absolutely! We ship worldwide so gamers everywhere can enjoy MyPocketGamer.
Returns & Warranty
Q: Do you accept returns?
A: Yes, we offer a 30-day return policy. If you're not satisfied, you can return the product in its original condition for a refund or exchange.
Q: Is there a warranty?
A: Yes, MyPocketGamer comes with a 12-month warranty covering manufacturing defects. If you experience any issues, contact our support team.
Q: How do I request a refund or replacement?
A: Simply email our support team at [Your Support Email] with your order number and details of the issue. We’ll be happy to assist you.
Technical Support
Q: My device won’t turn on. What should I do?
A: Ensure the device is fully charged and try holding the power button for 5 seconds. If the issue persists, contact our support team.
Q: Can I add more games to MyPocketGamer?
A: Yes! You can add new games via a microSD card. Instructions for adding games are included in the user manual.
Q: How do I update my MyPocketGamer software?
A: We provide firmware updates periodically. Check our website for updates and installation instructions.
Still Have Questions?
If you have any other questions, feel free to reach out to our customer support team at [Your Support Email]. We’re here to help!